LAST WORD ON STAPLES!!
MY FIRST CLIENT!!!!
RANT ON STAPLES UPDATE!
RANT ON STAPLES!!!
I just have to vent this out, lol so.. sorry if you decide to read this because it is nothing but a big fat complaint on STAPLES!!!!
Ok, so I have my business cards, but the back side is blank, so I decided to add some Additional information that lets people know more specifically what I deal with in hypnosis. so I take my business card to staples and I ask them, can you just replicate the front.. (like scan it) and then customize the back? "Of course!!!! I dont see the problem!) so he does so.. he scans it and we pick out the font and size of the letters and what is going to go on the back and the placing and everything. I have to pay upfront (which I had no problem, although usually when you order something and have to wait most places dont make you pay until you get your product (like dry cleaners). But I was calm and understood that the cards her outsourced to a company in the middle of nowhere and so on. The guy told me that they keep in constant communication through emails, and so 5 to 7 business days.. I would have my cards. That seemed resonable, so I agreed and left the place. 7 Business days later I called in and no cards, they said that the company that makes the cards state that they already mail it and so th email only takes 2 to 3 days and so it would be here in 3 days... 4 days (thursday) they call me to tell me the cards have arrived. I go to pick them up and the back is missing a word (Hypnosis Menu for Positive... it was missing the word Change) so it was useless AND they did not even do the words in the font we set. The manager apaologized and assured me that they would order a new set.. and since they already have the template done.. all it would be was a little tweak here and there and so they could probably ship a new set the same day, so 2 to 3 days for shipping and it would be here tuesday the latest. I was not upset YET, because at least he told me that the new and correct set could be shipped out that same day, so I decided to wait.
I call back on tuesday, and no cards... I call back wednesday, "sorry, not in yet" THURSDAY, nope.. not in... Friday I get the manager on the phone and I decide to get a little more Authoritative on the phone and I express to him that I feel that I am getting the run around because he told me one thing and it seems like.. thats not what was happening (where was the 3 day shipping he was talking about?) and would you BELIEVE WHAT HE SAID TO ME?! he said... "i am sorry you feel that way.. I am NOT giving you the run around but the only way I can get this shipped faster is to pay extra to make it a rush order... and that would mean CHARGING you extra... and you dont want that"... CAN YOU BELIEVE IT!? hello!? you got my order wrong... STAPLES needs to pay for a rush delivery on the 2nd set.. THATS CUSTOMER SERVICE!!!!! so anyways, I was not going to let this guy get the best of me and so I just said fine... call me when they are here... and so I got a call on Wednesday... this is going on for 3 going on 4 weeks now.. and I go the place... AND THE FONT IS STILL WRONG!!!!! so.... I asked for the manager to call me tomorrow (friday... which I doubt he will) and we will see what happens.. I am sorry to write so much negativity... but I had to let it out! lol... long story short... I will never shop at staples ever again!

